• Trade

Welcome to our Trade & Media section. We warmly welcome mutual beneficial working relationships with trade and media.

Our team is on hand to help you with facts, story ideas, information and imagery.  Below is a collection of images, logos and marketing collateral ideal for travel trade, media and industry use.

In terms of hosting media, we work closely with Tourism New Zealand and Destination Rotorua on hosting opportunities. If you would like to join us and experience a famil, please get in touch through our team, listed below.

To keep up to date with all our news and activity, follow us on Facebook, Instagram and You Tube. You can also read positive reviews from thousands of travellers from all corners of the world on Trip Advisor,

If you would like information beyond what is available here, please get in touch – we’ll be pleased to help you with what you need.

For all trade and media enquires please contact one of our team:

Business Development Manager

Vishal Sharma
Phone:  +64 7 282 2373

Digital Marketer

Yueyue Hu
Phone: +64 7 282 2374

Frequently Asked


For full details of our cancellation conditions, please have a look at our Terms and Conditions.

I don’t speak English… What are my options?

We have a variety of guide maps in multiple languages including Chinese, Dutch, French, German, Italian, Japanese, Korean and Spanish.

Can I see the haka?

Absolutely! We have a ‘not to be missed’ cultural performance twice a day which includes the haka. In summer we have a third performance too. Timings are 11.15am and 2.00pm (30 mins long) and from 1st November until 27th April you can enjoy our third cultural performance at 12.30pm.

Do you offer guided tours of Whakarewarewa?

Yes we do! These are approximately one hour long and take place at: 9.00am, 10.00am, 12.00pm, 1.00pm, 2.30pm, 3.00pm, 4.00pm. Book our Whakarewarewa Guided Tour online to save 10%.

Is parking available?

Yes – and it’s free!

What do I need to bring with me?

We are an outdoor activity and New Zealand weather is very changeable – we often experience ‘four seasons in one day’!

That said, there’s a few items you must bring with you: A camera (obviously, you want to take pics to remember forever, as well as to make the folks back home jealous) and comfortable walking shoes. Don’t forget to tag us @Whakagram @whaka in your Instagram posts.

The sunrays in New Zealand are, even on a cloudy day, very intense so we highly recommend you bring sunscreen and a hat.

If it’s wet or cold bring an umbrella, warm jacket and or raincoat. If you forget, don’t worry: We have rain ponchos, umbrellas and sunscreen available for purchase from our souvenir shop.

How long do you recommend I spend at Whakarewarewa?

Stay for three hours, or stay all day – the choice is yours, noting we recommend a visit of at least three hours to maximise what we have to offer.

Do I need to book in advance?

For our Cultural Experience package you are welcome to simply turn up, however, if you book online, you can save 10% off your experience: We know every saving counts.

It’s important to note that, if you’d like to book an experience that involves our delicious kai (food) like our Geothermal Hangi Experience or our Hangi Pie experience, we do recommend booking these in advance to avoid disappointment. Find out more about our kai (food) or Book Now.

What’s the best time of the day to visit?

We are open 8.30am – 5.00pm and in all honesty, our Village is beautiful at any time of the day – and in any weather!

What time does Pōhutu geyser erupt?

Mother Nature determines when Pōhutu (meaning ‘big splash’), the largest geyser in the Southern Hemisphere, erupts. Typically though, whilst eruptions are a random act of nature, you can see an eruption measuring between 10 – 40m every 45 minutes to an hour.

Note, we actually have three geysers, Pōhutu, Prince of Wales ‘Feathers’ and Kereru. Prince of Wales ‘Feathers’ is also known as Te Tohu (The Indicator) and it usually erupts right before Pōhutu, giving you a clue: Stick around and watch what happens next…

Do people really live at Whakarewarewa?

Yes, they do and this our point of difference: We are an authentic Māori village, home to the Tūhourangi Ngāti Wāhiao people. There are approximately 20 families residing at Whakarewarewa today. Our youngest is just over five years old and the oldest is 79 years old. Learn more about what it’s like to live in our village.

  • "So informative full of history. Very authentic... Delicious hangi one must try when there. Having been to other Villages this one is one of a kind! "
    Karolina – Palmerston North, New Zealand – via TripAdvisor
  • "Friendly people help you gain a genuine impression into Maori culture in a thermal setting. A relaxed experience that was truly enjoyable."
    Rudolf – New Zealand – via TripAdvisor
  • "The welcome at Whakarewarewa brought me to tears... Our guide was friendly, funny and informative."
    Susie – Rotorua, New Zealand – via TripAdvisor