• Contact Us

Whether your enquiry is complicated or simple, we’d love to hear from you. Complete the contact form on this page or contact us via phone. For COVID-19 Information, see below.

General Enquiries:
Phone: +64 7 349 3463
Email: info@whakarewarewa.com

Email: bookings@whakarewarewa.com

Managing Director:
James Warbrick
Phone:+64 272718970

General Manager:
Mike Gibbons
Phone:+64 7 282 2369

Corporate Services Manager:
Ella Paul
Phone: +64 7 282 2366

Visitor Experience Manager:
Renee Raimona-Hunter
Phone: +64 7 282 2370

Physical Address:
17 Tryon Street
Whakarewarewa Village
Rotorua 3010
New Zealand

Postal Address:
PO Box 6148
Rotorua 3010
New Zealand

Level 2 Guidelines

IMPORTANT: please stay home if you are NOT feeling well and need to contact your doctor or the Helpline 0800 358 5453 for support and advice.

COVID-19 Related Information:


  • Village Tours: there is a max limit of 20 people per guided tour through the Village at 10am, 12pm and 2pm daily.
  • The Self-Guided Whaka Geothermal Trail is open, however, visitors will be guided from the Booking Desk to site #8 on the map where you can then enjoy the rest of the trails at your leisure. These tours are available every hour between 9am and 4pm daily. Last tour leaves at 3pm.

Delta Alert L2 essentially means:

  • Masks are now mandatory in all indoor public venues e.g. when you visit our Geyser Café or check-in with our Reservations team.
  • Masks should also be worn in outdoor public spaces e.g. in our car-park or going on a guided tour.
  • Scanning is now mandatory at all public venues and record keeping is required at all private events.
  • Seating within the Geyser Café is limited and the 1-metre rule applies, even within your own bubble

For our business, operating under Delta Alert L2 means:

  • We can operate if we can do so safely as per Government Covid-Safe guidelines
  • Everyone — staff, contractors, suppliers, and clients — with cold or flu-like symptoms must stay away from the office
  • Everyone in the office – staff, contractors, suppliers, and clients – must remain 1 metre apart
  • Everyone must sign in using the Covid tracing app every day you enter the office – including when you come back in after a walk or grabbing lunch.
  • A reduction in the number of shared surfaces, and regular disinfecting of them
  • Face coverings are recommended if staff are in close contact with others
  • Wash your hands. Wash your hands. Wash your hands.
  • We have a 100% Refund Policy if you cancel your booking

Contact Form

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  • "So informative full of history. Very authentic... Delicious hangi one must try when there. Having been to other Villages this one is one of a kind! "
    Karolina – Palmerston North, New Zealand – via TripAdvisor
  • "It is once impressive for the landscape itself and twice impressive for the fact that it is a populated village where people get on with their lives by utilising the earth’s powers ."
    PhillipP- 03/2020 – via TripAdvisor
  • "The welcome at Whakarewarewa brought me to tears... Our guide was friendly, funny and informative."
    Susie – Rotorua, New Zealand – via TripAdvisor
  • "The Guide’s passion for their home was so beautiful and genuine. The waiata to finish the tour brought a tear to my eyes."
    Monique Enoka-Davidson – New Zealand – 01/2021- via Google Map
  • "Amazing heritage in this area, very friendly and inviting." 
    Estee Blom- New Zealand – 01/2021- via Google Map